Hillarys
Hillarys Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hillarys has 2.0 star rating based on 42 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Hillarys to a friend or colleague.
- Rating Distribution
Pros: Friendly sales agents, And fitting, Blinds are excellent.
Cons: Customer service agents will not refer to supervisor, No refund in over a month, Poor communication.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hillarys has 2.0 star rating based on 42 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Hillarys to a friend or colleague.
- Rating Distribution
Pros: Friendly sales agents, And fitting, Blinds are excellent.
Cons: Customer service agents will not refer to supervisor, No refund in over a month, Poor communication.Recent recommendations regarding this business are as follows: "Don't use Hillarys", "When things go wrong, it shouldn’t be the customer who has to chase, surely another fitter could be allocated? reliance on one man is alarming- it is little wonder he resigned!", "awful, overpriced and unprofessional", "Don't bother", "Don’t go there it takes such a long time to have fitting and there comunicazione is terrible I’ve been waiting 4 months for my blind for a Velux".
Most users ask Hillarys for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Fulham, Hammersmith And Fulham
Good service
I bought a blinds I think about a year ago. I just want to know if its still under guarantee cause we cant pull the blinds down.
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Verified Reviewer |
Wilmslow, Cheshire East
Unmissed appointment for installation , no respect and fitter , not a fitter at all , useless for a black out blind which lets the light in from the top and the sides e top and sides
not only did I wait one whole day and he promised to come the following at £:00 pm he arrived at %:00 pm . The installation is awful , it won't hold at all because it's crooked and he broke my wall .go to another company
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Verified Reviewer |
London, England
I had to cancel my order of £2900 worth of goods from Hillarys due to unforseen circumstances
I paid in full on the day of home visit for measurements and had to cancel my order, I cancelled via email and was very clear I didn't want any hard sell I needed to cancel, I was assured a refund within 5 to 10 working days. I'M STILL WAITING 18 DAYS LATER AND HAVING CALLED IT STILL HASN'T BEEN Authorized.
SHOCKING Behavior. I had full intentions of having the shutters done just later but won't use Hillary's every again.
- Horrendous to get money back
Preferred solution: Full refund
User's recommendation: Don't use Hillarys
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Luton, Luton
Faulty and certainly been over charged
One of the blinds has come apart from the frame, and it sticks,loose "string and blinds made out of paper and plastic DISGRACEFUL £££ DISABLED LADY WITH ALL HER SAVINGS WASTED (NOT PLEASE RECTIFY THIS SITUATION ASAP
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Verified Reviewer |
Milton Keynes, Milton Keynes
VERY DISAPPOINTED AND DISGRACEFUL, PAID OVER 570£ FOR PAPER AND PLASTIC PUSH UP AND DOWN BLINDS ONE HAS FALLEN APART AND THE OTHERS DON'T MOVE GOT BETTER QUALITY FROM TEMU DON'T BOTHER WITH THESEERCHS
Reported it over 2weeks ago and NOTHING BACK FROM THEM PEOPLE HAVE COMMENTED HOW CHEAP THEY LOOK AND THOUGHT THAT I HAD ONLY PAID ABOUT £50 ONE HAS FALLEN APART AND DOESN'T GO UP OR DOWN LOOSE STRING HANGING OFF THE BACK OF ALL 3 I SAVED UP FOR AGES TO GET THEM AND WILL DEFINITELY WILL NOT BE USING HILARY AGAIN!!
User's recommendation: Don't bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashford, Kent
Blinds
Customer no. 963**** Conservatory
Need someone to look at blinds not working properly. Please text me I am deaf.
Josie Felton
21 Balmoral Close
Heanor
Derbyshire
DE75 7SN
Thame, Oxfordshire
Buy now pay later
Hi we have had a quote for bedroom curtains and I would like to do buy now pay later many thanks
Brian Board
Newcastle Upon Tyne, Newcastle Upon Tyne
Made me sign for something i did not order
Hillarys gentleman attended my property and measured and made me sign on ipad, unknown to me was a legally binding contract for blinds. i have refused to pay and now threatening to sending in bailiffs.
User's recommendation: awful, overpriced and unprofessional
Glasgow, Scotland
You have not turned up to fit blinds as promised
My shutters were scheduled to be installed on 1st October, after a lengthy wait, I telephoned Hillary's I was told the missed appointment was due to the resignation of the fitter! Since then, I have phoned and emailed Hillary's for clarity.
A week on and I still do not have a fitting date-very disappointing!!
User's recommendation: When things go wrong, it shouldn’t be the customer who has to chase, surely another fitter could be allocated? reliance on one man is alarming- it is little wonder he resigned!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Resolved: Accepted apology
Company fixed the issue and I have been provided with apology. Phone call
Train there staff to be more reliable, and more respectful to the customer. Haven't received my order so at this stage cant answer anymore questions
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Verified Reviewer |
Gloucester, Gloucestershire
Paid when ordered. Blinds not made for due date
100 Trustpilot pages of 1 star reviews !!
Ordered and paid for Venetian blinds over two weeks ago. Advised fitter would contact me with a fitting date in two weeks when the blinds would be ready.
Heard nothing. Called Hillarys to progress this and told nothing has been done or made because the order was not passed to manufacturing and they don't have the parts. No idea when they may deign to put this right and told I will have to wait ...unbelievable !!! Don't take notice of the percentage of reviews this bunch of cowboys has over 100 pages of 1 star negative Trustpilot reviews.
However 100% score for their self proclaiming expertise and claims to market leadership in their phoney advertising. I quote "you're in safe hands with the experts" and "the fitting process will go like a dream". More like a bunch of cowboys in a nightmare. Look at the 100 pages of negative 1 star reviews before you go anywhere near these wasters.
I don't like anonymous posts. My name is Martyn Skues, my victim, or should I say "customer" number is 1122****.
User's recommendation: Avoid this company and don't believe what they say about themselves
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Verified Reviewer |
London, England
No response from them at all
Had no response from them not even a phone call or email , just. Wondering when will they contact me over the issue
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New Malden, Kingston Upon Thames
Terrible communication, missed deliveries , product maufactured incorrectly
Salesperson promised 17th May delivery , as date approached no communication, no returned call , sales office the commited to June 7th , installer arrived to find product had been specified backwards and to the wrong size. Remake took a further 3 weeks.
Now 6 weeks late on a 3 week delivery.
Installer was excellent however.
Oxford, Oxfordshire
Stuck blind
Blind stuck at top cannot get it to come down. Cant take blind down either to see whats happened.
Its a lounge window so everyone can see in! Unfortunately no help was given.
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Verified Reviewer |
Gosport, Hampshire
Liars and cheats!
Unprofessional, unskilled money grabbing company. Caused a lot of damage to my property and never fixed it. Avoid at all costs!
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Verified Reviewer |
Harrogate, England
Store closed despite website saying otherwise
18 mile round trip and parking to visit the Harrogate Store only to find it closed. Worse, store has window display intact so as you drive past it looks open, but door is locked and peering beyond the window display it is clear the inside of the store has been emptied. The company's website page for this shop however says it is open every weekday- so thanks to that misinformation I've wasted my time and money.
- Good selection of blinds
- And fitting
- Website misleading and incorrect
Preferred solution: Apology
User's recommendation: Don't visit the Harrogate Store
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Good afternoon, We're sorry to hear of your issues. Please can you reach out to our customer service team or provide us with further details to enable us to look into this furher? Many thanks Laura Customer Services